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PRIVACY POLICY FOR TONET

Welcome to Tonet! Our service is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of Tonet.

Collection of Personal Information

What We Collect:

  • When you sign up for our service, we collect your name, phone number, and address.

Purpose of Collection:

  • The primary purpose for collecting your phone number is to send text messages in response to support and help requests received via text.
  • Additionally, we send occasional informational text messages pertaining to customer account updates.
  • Your name and address are used for billing statements.

Use of Personal Information:

  • Your phone number will be used solely for the purposes stated above.
  • We will not use your name, phone number or address for marketing purposes or share it with third parties for their marketing purposes.

Data Sharing:

  • We do not share mobile information with third parties/affiliates for marketing/promotional purposes.
  • Information sharing with subcontractors in support services, such as customer service, is permitted.
  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Call-to-Action:

  • By providing your phone number and signing up for Tonet, you are opting into our messaging program.
  • You consent to receiving occasional text messages related to account updates and support communications.

Opt-Out:

  • You can opt-out of these communications at any time by adjusting your communication preferences in your account settings.
  • You may also opt-out by responding stop, cancel, end, quit, unsubscribe, or stopall.

Transparency and Disclosures:

  • The messages will originate from our designated telephone number(s): (702) 703-3320, (702) 842-0080
  • The identity of our organization will be clearly stated in our initial message.
  • We will provide clear and conspicuous language regarding any associated fees or charges, although our service does not include additional charges for text messages.

Privacy and Security:

  • We are committed to ensuring the security of your personal information.
  • Your phone number and personal data are protected with appropriate security measures.
  • Upon the creation of a new account and in cases flagged by our partners, we may monitor calls solely to verify legitimate business use and prevent illegal activity on our platform. Monitoring is strictly limited to these specific circumstances. Agents are prohibited from accessing or monitoring client activity outside of these parameters. Any unauthorized monitoring is a severe violation of company policy and is treated as a fireable offense, with immediate termination and potential legal action.

Changes to Privacy Policy:

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information:

  • For any questions or concerns regarding this policy or our practices, please contact us at support@tonet.io.

Conclusion:

  • By using Tonet, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of the service following the posting of changes to this policy will be deemed your acceptance of those changes.