VoIP Dashboard: Elevate Your Business Communication!

VoIP is one of the main communication solutions nowadays. Businesses rely entirely on technology for their communication. But some have more power and control than others, with the feature of having a VoIP dashboard. And that’s what we are going to discuss in this article: why a VoIP dashboard actually matters. And how a VoIP dashboard can give the VoIP admin full control to enhance communications in a business and even reduce the cost per month. But first, let’s get back to the simple basics.

What is VoIP?

VoIP is short for voice over internet protocol and it means the transfer of the particles of voice through the internet. This means that you can make phone calls to practically anywhere in the world using VoIP. The new technology slowly took over when the Internet became readily available for everybody and was first created in the 1990s. Now, VoIP has become one of the main solutions for business communications around the world, with more than 31% using VoIP as their main business communication method. That number will be growing in the next few years, especially when the PSTN switches off.

What is a VoIP dashboard?

A VoIP dashboard is the main portal where the VoIP admin can control the configuration of the phone system. Through the VoIP dashboard, the admin can do several things, such as:

Monitor the active users

Through the VoIP dashboard, the admin can see which users are currently active and when they were last seen. This feature enables the administrator to monitor the performance of the employees through their activities.

Buy phone numbers

Additionally, you can buy new phone numbers through the VoIP dashboard. With Tonet, if you are interested in buying a phone number with a certain area code, you can search for the area code that you are interested in and choose from the search results. Moreover, if you are looking for particular combinations of numbers, you can do that and even pick the next numbers. Additionally, you can dedicate a certain phone number to each employee or have multiple employees use the same phone number.

Having access to the VoIP dashboard enables the admin to configure the settings for each phone number and change the privileges for each user. They can change who can send SMS or be able to use the phone calls to make and receive calls.

Moreover, if you have a phone number that you have been using for some time and would like to keep it, you can use the feature of porting your number and keep using the phone number with your new provider.

Set up a new work schedule

Another thing that you can do through the VoIP dashboard is set up a work schedule. You can set up the working hours and the days that your company is operating. After that, you can direct this schedule to a certain phone number, a group of employees that you created or an IVR (auto attendant). That way, when you receive a call during the schedule that you set, the call will be directed as configured.

Set up an auto attendant

Furthermore, through the VoIP dashboard, the admin can set up an auto attendant. An auto attendant is an automated voice responder that first answers the call. It automatically redirects the caller to a certain party by pressing certain numbers. For example, you can direct the caller to sales after pressing the number 1 and to customer service after pressing 2.

This auto attendant saves you the hassle of answering calls manually and redirects the client to the right party. Be sure to smoothly configure the auto attendant to avoid any frustration from your client. You can record a new message or upload one that you pre-recorded.

Set up a calendar

We all look forward to vacations, and we want to make sure that everything in our business is in tact for when we return. That’s why you can set up your vacation days from the calendar on the VoIP dashboard. This feature will enable you to select particular days when you’re going to be off. Choose what happens when someone calls the business during these days. You can have the option of recording a certain message informing the caller that you are on vacation and will return on a certain date. You can also choose to forward the call to a specific number or group. By that way, your clients will know when you will be returning to the office. Or know how to contact you if you leave an emergency number.

Check your call logs and call recordings

In addition to all the features that we mentioned, you can also check the call logs from your VoIP dashboard. Call logs are the history of calls made and received on your phone system. You can check the duration of the calls, when the call was made or received, and even call back the number.

Another major feature is that you can listen to the call recording of the call made or received. This is particularly important for quality assurance and to make sure that all your calls are going smoothly. This feature can also help if you forgot something a client said on the call and want to have a quick recap of what was said. You have the option to listen to the call from the VoIP dashboard or download the call and listen to it on your device. You can also filter the calls by duration, source extension, and destination extension.

Create groups for your employees

Through your VoIP dashboard, you can also create groups for your employees. Groups can be useful if you have several departments in your company. You can group each department and assign a certain extension to them. That way, when a caller is seeking a specific department, they can press a certain number and get redirected to the correct department.

Wrapping up!

Having a VoIP dashboard is a privilege for every VoIP admin. It enables them to do a lot in a short time. They can create groups, set up the work schedule, and check the call recordings. Additionally, they can also monitor the active users, buy phone numbers, set up a calendar, and have an auto attendant. A VoIP dashboard is essential for every phone system to ensure flexibility and efficiency.