VoIP Services Knoxville TN: What to Look For & Which to Choose?

Small businesses are the building blocks of economies. They are the ones who establish a presence for a town, city, and leading up to a country. All those big players that you see right now, from Amazon to Apple and Microsoft to PayPal, all started out small and grew from there. And one of the essential ingredients of success for any small business is a phone. Phones are one of the most important, if not the most important, means of communication for any business. It is how small businesses connect with their clients and how everyday business processes take place. And with the PSTN switch off around the corner, it is essential to find a viable alternative. So if you’re looking for a provider of VoIP services Knoxville TN, read on.

What is VoIP?

One of the most common, feature-rich, and cost-effective solutions is known as VoIP. VoIP stands for voice over internet protocol. It is essentially making phone calls over the internet. Where you connect your device to the internet and start making calls locally within the United States. It is cheaper than the traditional landline and includes a lot more features that modern businesses will find very useful.

How do I choose a VoIP System?

There are many factors that affect choosing a VoIP system. Like any product you plan on purchasing, researching the best options is a crucial step. But what are the most important questions you should ask before buying a VoIP system?

1.) How much does it cost?

VoIP companies do not charge you the same. Some of them charge you a fixed monthly fee and give you what they claim to be unlimted calls. In reality, you get charged for the maximum number of minutes that you can use and practically, you don’t even get to use half that number. Some other companies charge you fairly. You only pay for what you use—no more, no less. This is a better option if you don’t really use the phone a lot. And in actuality, most businesses don’t. We ran an analysis across more than a thousand businesses in different industries. With various numbers of employees. Our findings were astonishing. The average user is on the phone for 6 to 8 hours per month. So re-run your numbers and see which option of the two best suits your business.

2.) How reliable is your network connection?

One crucial question that you should be asking is: how reliable is the connectivity? You don’t want to be on the verge of closing a big client on the phone when the line suddenly drops. Or you receive a complaint from a client that they’re trying to reach your business but the call isn’t going through. You want to make sure that you have a reliable system in place that you can depend on with very minor to no issues. So next time you’re looking for VoIP services Knoxville TN, make sure that you remember this point.

3.) What kind of customer support do you have?

Customer support is often the department that makes or breaks a business. Because they are the most vital part of the company. If they do their job well, the business will thrive. On the other hand, if they fail to do so, you will bleed clients like there’s no tomorrow. So you have to make sure when you’re choosing VoIP services Knoxville TN that you ask the provider about their customer service.

There is a well-known reputation that large corporations do not handle their clients very well because of the large number of accounts that they have to handle. On the other hand, small providers are very good at customer service because they make sure that they focus on every client, no matter how big or small they are.

What are the features of VoIP?

If you’re looking for VoIP services Knoxville TN, you have to know what features you should be looking for. VoIP is unique for its diverse features. For example, if you have several departments, you might want to have the auto attendant feature. This feature allows an automated voice to redirect customers to certain departments, like press 1 for sales and 2 for customer support.

Moreover, if you have multiple calls coming in at the same time, you might want to have the call queuing feature where the client is allowed to wait in a queue until the call is answered. Additionally, if you have a quality assurance department or would like to know how your employees answer the phone, you might want to have a call recording feature where all calls are recorded so that you can monitor them.

In Summary

Choosing a provider for VoIP Services Knoxville TN might seem like a daunting task but if you know what you should be looking for, it’s easy as pie. Make sure to know how much it costs and how you are getting billed. A flat rate per month or pay as you go. Ask about the connectivity for the provider and it’s even better if you can get a free trial to try the system yourself.

Be sure that the customer support is top-notch; you don’t want to keep waiting for hours to get your phone lines back up or worse, days. Finally, determine the most important features that you simply cannot do without, and then determine which features are good to have. Combine all these points together and choose the best provider that suits your business. If you have any questions or want help choosing the best provider for your business, you can always reach out to us!